Bounded soul can never get in touch with cit surya (sun) Krsna directly. Only through pure Guru-Vaishnava it is possible for a bounded soul to get the kripa of Krsna. Krsna is chinmoy surya always full of transcendental delighment and always full of sportive mood with all His Braja parikars, those who are eternally present at Goloka Vrindavan. He has no time and scope to understand the painful situation of those bounded souls of this material world, those who are floating in the ocean of miserable Maya. Maya is agyan or darkness and Krsna is chinmoy surya, which can be compared with the Sungod of this material world, who is always full of light (self-emitting light). If somebody going to ask Question in front of sun god—that –‘ Have you any direct experience and feeling about darkness?’ In that case what kind of replay we can expect from the sun god –that is the question. Because sun god can not have any direct experience and feeling about darkness. From the very beginning of creation sun god is always full of light. Similarly though Sri Krsna is the Supreme Lord and the original cause of all causes still originally he is the source of all cit ananda (chinmoy surya) it is not possible for Him to understand what Maya (Ignorance) is, also all those countless jivas they can be compared with cit particles which is infinitely small, so basically we cannot expect any darkness in jiva, because if their original source is full of light (full of delightment) then how is it possible that they can have darkness?. As per scriptural analysis we can see that agyan or darkness or Maya is simply artificially attributed in jiva atma, it is false not at all true. From Srimad Bhagavat Gita we can find the Quotation of Sri Krsna that–
nādatte kasyacit pāpaṁ
na caiva sukṛtaṁ vibhuḥ
ajñānenāvṛtaṁ jñānaṁ
tena muhyanti jantavaḥ ( BG. 5.15)
Nor does the Supreme Lord assume anyone’s sinful or pious activities. Embodied beings, however, are bewildered because of the ignorance which covers their real knowledge.
This way it is already proved that the ignorance of jiva is totally false, so how we can expect that Sri Krsna can have any connection with that kind of false thing. So it is not at all possible for the chinmoy surya to get the information of any darkness which is totally false. Those pure devotees of the Supreme Lord also they cannot have any direct experience about the darkness (agyan—maya) in which jivas are put into falsely. Now question coming that– if they are (pure devotees) of same Quality like Supreme Lord, then how we can expect that they can feel the painful situation in which those bonded souls are putted into. Srila Jiva Gosvamipad going to give the perfect siddhanta vicar of this misconception. He is speaking that pure devotees they also cannot get in direct touch with those bonded souls– those who are floating into the miserable ocean of Maya ( ignorance or darkness ). Just like in dream we can see something unusual and fearful which can give us a feeling which is no less than direct feeling. This way they can get the feeling of the endless painful miseries of those bonded souls. This way by the desire of Supreme Lord, this kind of arrangements are seen approved in all authentic shastras that bonded soul can find solution of their painful miseries by the help of the messengers ( pure devotees ) of the Supreme Lord, not directly.
janasya kṛṣṇād vimukhasya daivād
adharma-śīlasya suduḥkhitasya
anugrahāyeha caranti nūnaṁ
bhūtāni bhavyāni janārdanasya (SB 3.5.3)
O my lord, great philanthropic souls travel on the earth on behalf of the Supreme Personality of Godhead to show compassion to the fallen souls who are averse to the sense of subordination to the Lord.